Effective 20 August 2026 · Version v2026.08.20
This page explains how refunds work at Red Heroz Corp. In short: if you bought The Unshakeable Mind and want your money back within 14 days, email hello@redheroz.com and you get every dollar back.
The 14-day guarantee on The Unshakeable Mind
Our sales page says it plainly, and this policy says the same thing:
A 14-day, no-questions guarantee. Modules 1 and 2 open the moment you buy. For 14 days you can email us for a full refund — no questions, no hoops, no forms. Modules 3 and 4 open once that window closes.
Two things the ad leaves unsaid, and both are settled here in your favour:
- Starting with Module 1 is a suggestion, not a condition. We'd suggest doing Module 1 first, because that's where most of the useful part starts. But you don't have to. You don't have to open the course at all. We don't check your progress before refunding you, and we don't ask you to prove anything.
- You don't need a reason. The trigger is "for any reason, or no reason". If we only refunded people whose minds weren't steadier, we'd have to ask questions to decide — and we promised not to ask questions. Changed your mind, bought it by accident, didn't like the writing, no reason at all: same answer.
There is nothing you can do inside the part of the course that is open to you that costs you the refund. Watch every lesson, take every quiz, download the written material for Modules 1 and 2 — you can still ask for your money back within the window.
What is open when
The course is released in two halves, and the refund window covers the first one. This is the whole shape of the deal, so here it is in one place:
- The moment you buy: Modules 1 and 2 — ten lessons, two quizzes with answer keys, and the written material that goes with them, which you can download.
- Days 0 to 14: your refund window. You have half the course and you can walk away from it with every dollar back.
- After 14 days: Modules 3 and 4 open, including the capstone 30-Day Unshakeable Mind Plan, and the refund window closes.
Modules 3 and 4 open on their own. You don't have to ask us, finish anything, or pass a quiz first. You will not be charged again — the second half is part of the one price you already paid.
We tell you this before you buy, on the course page, in the module list, in the pricing panel and in the sales-page FAQ. It is not a condition we added afterwards.
The window
You have 14 days from the date of purchase — the date Stripe took the payment, which is the date on your receipt. Not from the date you first log in, not from the date you finish a module, and not from the date the second half opens. If you email us on day 14, you're in time.
How to ask
- Email hello@redheroz.com from the email address you used at checkout. That's the whole process. If you can't email from that address, write from any address and tell us which one you bought with.
- You don't need an order number, a reason, or a screenshot. If you have the Stripe receipt handy it makes the match faster, but it isn't required.
- We aim to process refunds within 5 business days of your email. Once we send it, your bank or card issuer usually takes a further 5–10 days to show the money back on your statement — that part is out of our hands.
- The refund goes back to the original payment method, in the original currency, for the full amount you paid. Nothing is deducted.
Refunds are issued by hand, by a real person. If you haven't heard from us in a few days, email again — it means something went to spam, not that you were turned down. What matters is the date you emailed us, not the date we got round to processing it: if your email arrives inside the window, you are inside the window.
What happens to your course access
Be aware of this before you ask, so nothing surprises you:
A refund ends your access to The Unshakeable Mind. When the refund goes through, our system automatically marks the order refunded, revokes your entitlement, and removes your enrollment in the Learning Center at learn.redheroz.com. Your student account itself stays in place unless you ask us to remove it.
A refund also ends the licence in clause 6 of the Terms. If you downloaded the written material for Modules 1 or 2, please delete your copies — the permission that let you keep them ends when we give you your money back. Anything you wrote yourself is yours; save it before you email us.
This is the trade: you keep the money, we keep the course.
After the window closes
Once the 14 days are up, the second half of the course opens and the change-of-mind refund is over. We are not going to pretend otherwise, and we would rather you read it here than find out by email.
Four things still get you your money back at any time, window or no window, because they are about us not delivering rather than about you changing your mind:
- We never gave you access, or your invite never arrived and we can't get you in.
- Something you paid for doesn't work — a lesson that won't play, a file that won't download — and we can't fix it.
- You were charged twice, or charged for something you didn't buy.
- An accessibility barrier stops you using the course and we can't find a way around it. See the next section.
Email hello@redheroz.com. None of those four needs a form, and there is no deadline on any of them.
If something is inaccessible to you
If a disability or an assistive technology stops you using the course, and we can't find a way to get you the content in a form that works, we will refund you — whether or not the 14 days have run. Email hello@redheroz.com and tell us what happened. See the Accessibility Statement for what we can usually do instead, which is often faster than a refund.
Red Heroz Corp Tee and other physical goods
The 14-day guarantee above covers the course. Physical goods work differently, so read this separately.
The Red Heroz Corp Tee ($35) is listed on redheroz.com but is not currently available for purchase — there's no stock, and checkout for it is not live.
When it does go on sale, the returns terms for it — how long you have, what condition the item needs to be in, who pays return shipping, and how long a refund takes — will be stated on the product page before you buy, so you can read them at the point of purchase rather than hunting for them afterwards.
Two things you can rely on for any physical order, whenever that starts:
- We'll ship within the time we state on the product page, or within 30 days of your order if we state no time.
- If we can't meet that, we'll email you, tell you the new date, and offer you a full refund instead. You don't have to accept a delay.
Repeated buying and refunding
One narrow limit, and it's about abuse rather than about you being unhappy: repeated cycles of buying a product and then refunding it may result in us declining future sales to that buyer. The refund on the purchase already made is still honoured. This doesn't affect anyone asking for a refund in the ordinary way, including a second purchase after a genuine change of heart.
Chargebacks
Please email us before you open a dispute with your bank. We'd rather just refund you.
- A refund from us is usually faster than a card dispute, which can take your bank weeks to resolve.
- A successful dispute ends your course access the same way a refund does.
- If you've already opened a dispute, tell us — we'll work with it rather than against it.
We'd rather refund you than argue with you over $59.
Which version applies
The version of this policy in effect on the date you bought governs your purchase. If we change this policy later, the change applies to purchases made after the change — it can't reach back and narrow what you were promised when you paid. Each version carries the effective date and version number at the top of this page.
Two earlier versions are still governing purchases made while they were in force, and both texts are kept word for word:
- If you bought before 19 August 2026: a no-questions refund that ran for 30 days, on a course that opened all four modules at once. Kept at /legal/refunds/v/v2026.08.18.
- If you bought on 19 August 2026: a no-questions refund that ran for 7 days, on a course whose second half opened on day 7. Kept at /legal/refunds/v/v2026.08.19.
Those are still your deals, and nothing on this page changes them. The change made on 20 August 2026 lengthened the refund window from 7 days to 14 and moved the second half of the course to match. It applies to purchases made from that date.
For the terms covering your purchase generally, see the Terms of Service. For what we do with your information, see the Privacy Policy. For what the course is and isn't, see the Disclaimer.
Contact
- Red Heroz Corp
- 5900 Balcones Dr, Suite 100, Austin, TX 78731
- hello@redheroz.com